Ministère des Transports, de la Mobilité durable et de l'Électrification des transports
Paratransit, or adapted transport, is public transportation tailored to the needs of people with disabilities. However, only people whose disabilities significantly compromise their mobility are eligible. The eligibility policy determines the criteria for eligibility and the processing of applications.
Paratransit is generally a service from Point A to Point B, and may be offered from determined pick-up points to determined drop-off points. The service may be provided on request or according to fixed routes.
An eligibility committee rules on each application it receives. The committee is composed of 3 members representing the designated organization, people with disabilities and the health and social services network. The committee decides on whether or not an applicant is eligible for paratransit services.
If a person is deemed eligible, the committee also decides on the level of eligibility and type of accompanying service granted to that person.
Levels of eligibility The levels of eligibility for all trips are as follows:
Partial eligibility is granted for certain trips only.
Types of accompanying serviceThe types of accompanying service authorized for all trips are the following ones:
The types of accompanying service authorized for certain trips are the following ones:
In some cases, accompanying service is not authorized.
Review of files by the eligibility committee The eligibility committee must be informed of any change in the information submitted with the original application for paratransit services so that it can, if necessary, change the level of eligibility or type of accompanying service accordingly. The committee will send its decision to the applicant, in writing, within 45 days following receipt of the new information. This 45-day time limit may be extended only in the cases set out in the Paratransit Eligibility Policy.
Decisions by the committee take effect immediately, except in cases where they result in the cancellation of eligibility or restrict the use of paratransit service. In such cases, decisions take effect 75 days after they have been rendered.
Review An ultimate review mechanism exists for people who feel they have been wronged by a decision of the eligibility committee. In fact, a person may file an application with the review board.
The eligibility policy has been in force since January 1, 1994, and was revised in 1998.
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