Programs and Services for Seniors

Resources for Seniors Who Are Victims of Abuse

A variety of resources are available for seniors experiencing abuse, as well as for their family and friends. Abuse can take many forms:
  • psychological abuse (e.g. threats, humiliation, social isolation, bullying, rejection)
  • physical abuse (e.g. bullying, hitting, forced feeding, improper administration of medication, not providing assistance with eating, dressing or hygiene to a dependent person)
  • sexual abuse (e.g. suggestive comments or attitudes, sexual assault such as unwanted touching, deprivation of privacy, non-recognition or denial of a person’s sexuality or sexual orientation)
  • financial or material abuse (e.g. pressure to change a will, making bank transactions without consent, misappropriation of funds or property, excessive fees for services rendered)
  • organizational abuse (e.g. conditions or practices resulting in a failure to respect a person’s rights or choices, guidelines nonexistent or misunderstood by staff, inadequate staffing, poor training of staff)
  • ageism (e.g. imposition of restrictions or social norms based on age, prejudice, infantilization, indifference to ageist practices or comments)
  • infringement of rights (e.g. imposition of medical treatments, denial of the right to choose, to have privacy, to take risks or to practise a religion, non-recognition of a person’s abilities)

Anyone who is a victim of abuse or who is a witness to it may file a complaint. Such complaints are always kept confidential. 

Prevention Programs
The Senior-Aware program is aimed at raising the awareness of professionals and the public about abuse and fraud affecting seniors. Information sessions are provided by the Sûreté du Québec and municipal police departments.  
The It’s Not Right! Neighbours, Friends and Families for Older Adults program helps the neighbours, friends and families of seniors to recognize the signs of abuse and offer support.
The Autorité des marché financiers (AMF) offers conferences on fraud prevention to seniors’ groups. The conferences explain the 5 steps to prevent a possible financial fraud, the most common types of financial fraud, and financial frauds perpetrated through the Internet and social media. The AMF also provides information on preventing financial fraud to seniors, their loved ones and professionals who work with seniors. The AMF also offers support services including an information centre.
Lastly, workshops on the Guide de référence pour contrer la maltraitance envers les personnes aînées (in French only) are offered to managers and workers in the health and social services system and to community organizations. 

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  • abus, aide, détresse, écoute téléphonique, exploitation, maltraitance
  • abus sexuel, âge d'or, aîné, délation, dénonciation, informateur, mauvais traitement, personne âgée, plainte, recours, santé, violence
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