Ministère de la Santé et des Services sociaux
If you feel wronged or dissatisfied in connection with your right to health or social services, you can express your dissatisfaction or file a complaint, verbally or in writing.
Anyone who is not satisfied with a program of the ministère de la Santé et des Services sociaux can file a complaint.
The Act respecting health services and social services provides for a complaint examination process to enable people who believe that their rights as users have been violated to express their dissatisfaction or file a complaint.
Complaints may be filed by users or their representatives, and the heirs or legal representatives of deceased users.